Disruptions at Hannaford stores caused by cybersecurity incident

By CBS 13

Hannaford customers are still feeling the effects of a cybersecurity incident that hit the grocery chain last week.

Now Hannaford’s parent company said this goes far beyond Maine, and law enforcement is also involved.

This cyber incident has been going on since the middle of last week, and while stores are open, it’s left customers unable to use a lot of Hannaford’s online services.

Originally, Hannaford said “network issues” were to blame for the outages at its stores.

But now its parent company, Netherlands-based Ahold Delhaize, said it all stems from a cybersecurity incident, which has impacted not only Hannaford, but other brand stores across the country.

According to the grocery giant, once the issue was discovered, they took a number of systems offline to protect them.

That led to websites being taken down, disruptions at pharmacies and canceled to-go orders.

Some of those services are still down Monday night.

“Each of Ahold Delhaize USA’s brands’ stores are open and serving customers. We will continue to take actions to further protect our systems. The security of our customers, associates and partners is a top priority,” Ahold Delhaize said in a statement.

Ahold Delhaize has notified law enforcement of this cybersecurity issue.

The company hasn’t provided any details on if any customer data has been stolen or when all of the issues will be resolved.

In the meantime, Hannaford said stores and pharmacies are open, but some online services remain down.