Mayo receives national recognition for overall excellence in patient experience

DOVER-FOXCROFT — Mayo Regional Hospital has been recognized by iVantageHealth Analytics and the National Organization of State Office of Rural Health (NOSORH) for overall excellence in patient perspectives, reflecting top quartile performance among all acute care hospitals in the nation.

Mayo Regional Hospital’s CEO Marie Vienneau said, “Positive patient experiences in all of Mayo’s clinical areas is our goal. We want to exceed the expectations of our patients and families and the community we serve.”

Mayo Regional Hospital has teams of staff developing plans and actions to improve patient experience throughout our system, including the hospital, outpatient clinics, our specialty offices and our primary care practices.

The rankings have been designated by the Hospital Strength INDEX, the industry’s most comprehensive and objective assessment of hospital performance. In partnership with NOSORH, iVantage Health Analytics has developed a data-driven program designed to identify excellence across a broad spectrum of indicators relevant to hospital performance and patient care. The Hospital Strength INDEX captures performance metrics for more than 4,000 acute care hospitals, including over 1,300 rural and critical access hospitals. Leveraging data from public data sources, INDEX aggregates data from 66 individual metrics into three major categories and nine pillars to derive a single strength overall rating for each facility.

 “These top quartile performers should take great pride in this recognition. It showcases their commitment to continuous performance analysis and improvement,” said Michael Topchik, senior vice president of iVantage Health Analytics. “On this occasion of National Rural Health Day, it’s an honor to celebrate their achievement as they continue to serve their communities despite the many market, regulatory and financial pressures they face.”